Q.How do I cancel an order?

Navigate to Orders → Order list. Click the button in the Details column for the order you wish to cancel:

On the page that comes up, there will be an orange button that says Cancel order.

Click this button and click OK in the confirmation popup.

Notes:

• Cancelled orders cannot be restored. Please take care to only cancel orders you are absolutely sure you want to cancel.
• Please be aware that no automatic emails are sent in case of order cancellation.
• Item stock will be restored automatically on order cancellation. Please be aware that item variations may not be restored automatically.
• Points awarded for a cancelled order will be rescinded, and points spent on a cancelled order will be reimbursed.
• If payment has been completed, cancelling the order via Shop Manager will not reimburse the customer. Please reimburse the customer through the payment method used, such as canceling a PayPal charge via PayPal.